What’s your return policy?
Most of our products are personalized and made to order so most of the time we can’t offer returns and exchanges unless the items that you receive are not what you expected. We strive to provide 100% customer satisfaction guarantee so please reach out to us if there's issues with your order!
If there’s something wrong with your order please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damage items and we’ll sort that out for you as soon as possible.
Can I cancel my order?
All orders are processed within 24 hours after an order is placed. Our designer will work on each individual personalized order and have the file sent to our vendors. Once the vendors have started the production process, it will not be possible for us to cancel.
Please understand that we're only a two-person team who are just starting out so when you insist on cancelling your order and demanding a refund, that means we'll have to eat up the charges and pay from our own pocket. Most of our products are also personalized which means we can't resell the item. Thank you for understanding and supporting our small business!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!